Médecins Sans Frontières (MSF) in Hong Kong is looking for a talent individual with a strong desire to work in an international NGO to fill the following position based in Hong Kong: 
 
Donor Services Officer
 
The major responsibilities are: 
  • Supervise and coach a small team to drive donor service excellence 
  • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
  •  Provide communications and trainings to ensure the team is kept informed of all activities related to the organisation
  • Handle donors’ phone/ email/ mail/ walk-in enquires and complaints escalated by frontline staff 
  • Prepare monthly performance report and analysis 
  • Perform other ad hoc duties as required 
 
The Ideal Candidate 
  • Minimum 3 years of hotline or customer service experience, preferably gained from banking and finance / non-profit sector. Proven experience as call centre supervisor or in a similar supervisory position is a strong advantage
  • Outstanding communication and negotiation skills 
  • Excellent proficiency in oral and written Chinese and English • Knowledge of performance monitoring and evaluation 
  • Result-oriented and attentive to details 
  • Able to work independently but also a good team player 
  • Commitment to the aims and values of Médecins Sans Frontières 
 
How to Apply? 
Send your motivation letter and full resume with expected salary and date of earliest availability to recruitment@hongkong.msf.org. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.
 
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