Marketing Support / Administration Officer

Médecins Sans Frontières (MSF) is an international humanitarian organization that provides impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission. ​

Job Purpose​

To support major gifts team in implementing and coordinating fundraising programmes, aimed at acquiring, cultivating and retaining existing and prospective MSF HK major donors. ​

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Main Duties and Responsibilities​

• Produce timely and accurate donation receipt and thank you letter
• Assist with replying to enquiries and making thank you calls to donors
• Coordinate with third-party service providers in support for timely implementation of fundraising programmes
• Support the team with general administrative duties as needed, such as managing donor databases, preparing donor correspondence and maintaining accurate records of donor interactions
• Provide support in fundraising and donor events when required
• Collaborate with stakeholders, peers in MSF HK, the MSF movement and third-party service providers, in support for timely implementation of fundraising programmes as set out in the annual plan

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The Ideal Candidate ​

• University graduate.
• Have a minimum 3 years’ experience in customer service or administration.
• Experience working in an NGO is distinct advantage.
• Evidence a strong interest in humanitarian affairs and a commitment to the aims and values of Médecins Sans Frontières.
• Have strong project management skills and be detailed-orientated.
• Native Chinese speaking.
• Have excellent proficiency in English and Chinese (both written and spoken).
• Be a team player with strong interpersonal skills, be able to multi-task, and be willing to assist with tasks outside direct job description.
• Be willing to occasionally work during weekends or special events.
• Have a proactive personality and be spontaneous in initiating suggestions or actions to achieve objectives and improve donor relations.
• Have strong customer service skills, be comfortable with public speaking and have a friendly, approachable demeanor.