Médecins Sans Frontières (MSF) in Hong Kong is looking for a talent individual with a strong desire to work in an international NGO to fill the following position based in Hong Kong:

Donor Services Officer (Hotline Supervisor)

The major responsibilities are: 

  • Supervise, coach and manage a small team to drive donor service excellence
  • Develop and implement standard operation procedures to enhance service standards, lower risks of donor attrition and smoothen daily operations
  • Provide communications and trainings to ensure the team is kept informed of all activities related to the organisation
  • Handle donors’ phone/ email/ mail/ walk-in enquires and complaints escalated by frontline staff
  • Prepare monthly performance report and analysis
  • Perform other ad hoc duties as required 


The Ideal Candidate

  • At least 2 years’ proven experience as customer service supervisor or in a similar supervisory position
  • Tertiary education preferred
  • Outstanding communication and negotiation skills
  • Excellent proficiency in oral and written Chinese and English
  • Knowledge of performance monitoring and evaluation
  • Result-oriented and attentive to details
  • Able to work independently but also a good team player
  • Commitment to the aims and values of Médecins Sans Frontières


How to Apply?

Send us your motivation letter and full resume with expected salary and date of earliest availability by e-mail to [email protected] by 8 June 2018. Applicants not invited for interview within 8 weeks may consider their applications unsuccessful. All information collected will be used for recruitment purpose only.


LINE 你去前線

LINE 你去前線