Question 1

What is MSF's bank account number for donations?

Accepted Answer

You can make a direct deposit to the MSF bank accounts at:

HSBC	002-4-398224
Bank of China	012-566-0-000777-1

Question 2

What is MSF’s bank account for donations from outside of Hong Kong?

Accepted Answer

We accept donations in HKD or USD by Telegraphic Transfer to the following MSF accounts in Hong Kong

Bank name:	Bank of China (Hong Kong) Limited (BOC)
Account Holder:	Médecins Sans Frontières (HK) Ltd.
Account Number:	012-566-0-000777-1 (HKD account)
	012-566-2-002945-6 (USD account)
SWIFT Code:	BKCHHKHH
Bank address:	1 Garden Road, Central, Hong Kong

Bank name:	The Hong Kong and Shanghai Banking Corporation Ltd. (HSBC)
Account Number:	Médecins Sans Frontières (HK) Ltd.
Account Number:	004-002-4-398224 (HKD account)
	004-511-119034274 (USD account)
SWIFT Code:	HSBCHKHH
Bank address:	1 Queen’s Road, Central, Hong Kong

Please note that transaction fees apply for overseas remittance. The receipt issued will be based on the net donation amount, in which the transaction fee has been deducted. For the details of transaction fees, please check with your local bank.

To obtain an official receipt, please send a copy of the telegraphic transfer instruction together with the donation form to us by mail or by fax.

Question 3

Are there any bank charges on credit card donations?

Accepted Answer

There are bank charges to MSF for all types of credit cards. Donors do not need to pay any of these fees.

Question 4

Are there any bank charges on monthly donations via bank account autopay?*

Accepted Answer

A fee to set up the bank account autopay may be applied but this will vary depending on your bank. Please check with your bank for details. There are no transaction fees charged to MSF by any bank.
*Bank account autopay is only applicable to bank accounts registered in Hong Kong

Question 5

How can I update my contact information?

Accepted Answer

Please use our online system to update your information or fill in the “Change of Address Form” and return to us by fax or post. You can also use the “Update Your Address Record Online” services of the GovHK website .

Question 6

When will my account be debited for a monthly donation?*

Accepted Answer

Monthly credit card donations will normally be processed around the 15th of each month. If the donation is made through a bank account direct debit, it will be processed on the second business day of each month.
*Bank account autopay is only applicable to bank accounts in Hong Kong.

Question 7

Will I be notified of the first debit date of my monthly donation?

Accepted Answer

A donation confirmation letter will be sent to inform you of the first debit date of your monthly donation.

Question 8

Will I get a receipt for my donation? Note: Tax deduction only applicable to Hong Kong residents

Accepted Answer

We will issue a receipt for all donations of HKD100 or above (Inapplicable to donation box). Please provide the following information along with your donation:

Name of donor
Postal address
Telephone number
I.D. card number (Optional, to avoid duplication of records)

For one-off donations, a donation receipt will be sent about 15 working days following the date of your donation.
For monthly donations, a donation receipt will be issued after the end of each financial year for your entire year’s donation.

Question 9

Does the name of the donor printed on the receipt have to be the same as the account holder related to the donation?

Accepted Answer

Not necessarily. The donation receipt will be issued according to the donor name and details specified on the donation form.

Question 10

Who are “MSF Field Partners”?

Accepted Answer

“MSF Field Partners” are our monthly donors. A monthly contribution as an MSF Field Partner enables us to launch relief operations swiftly to unforeseen emergencies and to plan for long term operations. It also helps to reduce our administration costs which then allows a higher percentage of the funding to be used in our medical relief operations.
Click here to make a monthly donation now!

Question 11

How can I get the latest information from MSF?

Accepted Answer

We want to keep you updated on MSF’s work and let you know how your donations help save lives. Please click here to subscribe our newsletter, we will share our latest work and updates by mail or email.

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